Cancellation and Refund Policy

Cancellation

SurfEasy VPN plans auto-renew either annually or monthly. The auto-renewal can be turned off or cancelled anytime. Please log into your account to cancel your plan, or contact our Support team for assistance with cancellation and to process a refund.

Refund

We offer a no-questions asked, 14-day money back guarantee for monthly plans. Not satisfied? Get your money back, no questions asked.

You can request a full refund for a monthly plan if purchased directly from us or with Google Play. Please contact our Support team within 14 days of your initial payment date for assistance. Apple App Store refunds are handled directly by Apple; more information is found via the App Store’s help section.

Right of Withdrawal applicable to European Economic Area countries and Switzerland only

Within the European Economic Area and Switzerland, you have a statutory right to withdraw from your contract for any or no reason within 14 calendar days from the day your order is confirmed. This is known as the “Withdrawal Period”. If you’re eligible and would like to exercise this right, you must inform us of your decision before the expiration of the Withdrawal Period.

The easiest and quickest way is to contact support either by calling us at tel:0800-011-9492, emailing us at support@surfeasy.com, or using live chat (click “Chat with Us” tab).

Alternatively, you may complete and return the following information if you want to withdraw from the contract:

  • To: SURFEASY SUPPORT, support@surfeasy.com,
  • I hereby give notice that I withdraw from my contract of sale for the following: [insert Product/Service Description and Order Number]
  • Ordered on [insert date]/Delivered on [insert date]
  • First name and last name of the consumer
  • Address of the consumer (street name and number, city, postal code, country and email address)
  • Phone number (to reach you if additional information is needed)
  • Signature of consumer (only if this form is submitted on paper)
  • Date

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