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CISPA and Your Customer Bill of Rights


By Chris

19 April 2013

Yesterday the Cyber Intelligence Sharing and Protection Act (better known as CISPA) passed the House vote 288 to 127. This controversial bill is on its way to the Senate and if passed, the online privacy rights of Americans could be severely compromised. The Electronic Frontier Foundation (EFF) explains all of the details here but in short, it will allow private companies to hand personal information over to the government for the purposes of preventing cyber-attacks. But what can they take (texts, emails, your Dropbox files)? How will they use it? How long can they keep it? A lot of these critical details are unclear.

In light of this – and the IRS memo from earlier this month that claimed Americans had “generally no privacy” when it comes to email, Facebook, Twitter and the like – our customers have been reaching out to ask us how we use their personal information. We wanted to take this opportunity to share our Customer Bill of Rights with you, the plain language constitution on how we manage your personal information.

  1. We do not log or store any information that links you to websites, IP addresses or downloads while using SurfEasy. We only keep a record of the total bandwidth you use when surfing on our Private Network for billing and traffic management purposes.
  2. We will never sell, share, trade or lease your personal information to third parties other than what is necessary to provide you with SurfEasy services. This means things like sharing your credit card information with our payment processor. Details on this can be found in our Privacy Policy.
  3. If we’re troubleshooting your connection, we may maintain usage data, like the date and time of your login, to help you get back up and running. We won’t keep this information once the issue is resolved.

And when it comes to CISPA, it’s not too late to banish this bill. Some of the biggest tech companies and activists for online rights are using the Internet – and the freedom of speech and organization that comes with it – to raise awareness and influence change. Join the movement. Call your Congressperson. Tweet and blog about it. Tell your friends. Educate yourself and spread the word.

Fight for the Future – the same not-for-profit that organized the largest online protest in history to bring down SOPA – is back to do it again. Sign up to join the protest. We’ll be there and hope you join us.

Check out Fight for the Future’s website for full details on how you can get involved.

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