SurfEasy's top priority is to the health and safety of our support staff. Due to concerns about the COVID-19 outbreak, we will continue to provide the same high quality of support to our customers as always, but will be reducing our support staff's hours to 9 am - 5 pm EST, Monday through Friday. We thank you for your understanding.


Why we love your feedback – and why we listen

Heather Parry

By Heather Parry

06 May 2016

Here at SurfEasy, we absolutely love getting feedback from our customers.

Whether you’re telling us what we’ve done right, where we’ve stumbled or what you want from our service, your words give us direction and inspiration, and help to shape what our business will become in the future.

Recently, we launched our torrent protection, designed to keep you safe and secure even while you’re torrenting. This was a direct result of user feedback; torrent protection was the most-requested feature by our customers. You talked, and we listened – and now, SurfEasy offers more comprehensive protection than ever before.

For this, we want to say thank you.

In striving to offer the best service that we can, we’re always looking out for ways to improve, and this means listening to you – and not just when you’re talking directly to us. We read comments and discussions, we plug into chat about the latest tech innovations and issues, and we keep up to date with user reviews, like this one, so that we can always be sure just how well we’re doing.

Our users help to make us what we are. We’ve come a long way in a short time, and we know that if we want to stay current, useful and innovative, we’re going to need your help.

About Us

SurfEasy is a VPN tool that protects your online privacy and unblocks the internet. Use it on your Mac, PC, iPhone, iPad or Android.

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