SurfEasy's top priority is to the health and safety of our support staff. Due to concerns about the COVID-19 outbreak, we will continue to provide the same high quality of support to our customers as always, but will be reducing our support staff's hours to 9 am - 5 pm EST, Monday through Friday. We thank you for your understanding.
SurfEasy VPN plans auto-renew either annually or monthly. The auto-renewal can be turned off or cancelled anytime. Please log into your account to cancel your plan, or contact our Support team for assistance with cancellation and to process a refund.
We offer a no-questions asked, 14-day money back guarantee for monthly plans. Not satisfied? Get your money back, no questions asked.
You can request a full refund for a monthly plan if purchased directly from us or with Google Play. Please contact our Support team within 14 days of your initial payment date for assistance. Apple App Store refunds are handled directly by Apple; more information is found via the App Store’s help section.
Within the European Economic Area and Switzerland, you have a statutory right to withdraw from your contract for any or no reason within 14 calendar days from the day your order is confirmed. This is known as the “Withdrawal Period”. If you’re eligible and would like to exercise this right, you must inform us of your decision before the expiration of the Withdrawal Period.
The easiest and quickest way is to contact support either by calling us at tel:0800-011-9492, emailing us at [email protected], or using live chat (click “Chat with Us” tab).
Alternatively, you may complete and return the following information if you want to withdraw from the contract: