For purchases made from except as part of the 14-day money back guarantee or any statutory rights you may have, SurfEasy VPN plan is non-refundable, but you may cancel it.

Contact Surfeasy Support for more information on how to process a refund or cancel your subscription.


SurfEasy allows a no-questions asked, hassle-free 14-day money back guarantee for monthly plans. Not satisfied? Get your money back, no questions asked, when purchasing via the SurfEasy website or via Google Play. That means you can request a full refund for any paid plan purchased on the SurfEasy website or Google Play if you contact SurfEasy customer support within 14 days of your initial payment date. Apple App Store refunds are handled directly by Apple and need to be requested directly from them via your App Store’s help section.

Right of Withdrawal applicable to European Economic Area countries and Switzerland only

Within the European Economic Area and Switzerland, you have a statutory right to withdraw from your contract for any or no reason within 14 calendar days of the day your order is confirmed. This is known as the “Withdrawal Period”. If eligible and want to exercise this right, you must inform us of your decision previous the expiration of the Withdrawal Period. The easiest and quickest way is to contact support either by calling us at tel:0800-011-9492, emailing us at [email protected], or using live chat (click “Chat with Us” tab).

Alternatively, you may complete and return the following information if you want to withdraw from the contract: